Released on: October 22, 2008, 5:14 am

Press Release Author: Nirmala D'souza / OAK Consulting FZC

Industry: Computers

Press Release Summary: The company plans to also offer pre-packaged services such as
Managed IPtel, Managed Security and Managed Uptime Break Fix Maintenance.

Press Release Body: Dubai, United Arab Emirates, October 22, 2008: Dimension Data, a
leading specialist IT services and solutions provider that helps companies plan,
build, support and manage their IT infrastructures, today announced the launch of
its 'Managed Services' for organizations across the Gulf Region. Dimension Data's
customised 'Managed Services' solutions are tailored to the business-specific needs
of an organisation and can vary from outsourcing of IT helpdesk services with onsite
engineering functions to total multi sourcing, which includes end-to-end service
management.

"Dimension Data today is positioned at the forefront of networking and
communications in nearly 40 countries around the world. We understand that today's
business environment demands that the IT infrastructure functions like a well-oiled
machine actively supporting the business and contributing to the achievement of
higher-end strategic goals - a tall order for any business unit and a top of mind
challenge our clients are facing," explains Mr. Nader Atout, Sales Director - Gulf
Region at Dimension Data. "Hence we have launched the new Managed Services division,
which includes both pre-packaged as well as customized managed services."
Dimension Data's Managed Services include support, manage, improve and innovate
functions that are delivered uniformly through the company's service interface. The
company also offers pre-packaged services such as Managed IPtel, Managed Security
and Managed Uptime Break Fix Maintenance. Dimension Data is focused on delivering
services consistently throughout the world and provides clients with a full spectrum
of Support Services that deliver return on current IT investment. Through its
Managed Services division, the company has helped over 6,000 companies globally
achieve their business goals.

"Drawing on our experience in network integration, security, converged
communications, data centres & storage, contact centre and Microsoft technologies,
we deliver a full lifecycle of IT services. We have the ability to take on client
requirements from entry level, break-fix support to complex managed services and
help them drive down costs and increase productivity," adds Mr. Atout.

"Our Managed Services is differentiated in the region by the methodology, systems
and processes that are used in delivering these services to our customers. There is
a pro-active Service Management function which co-ordinates and enables the seamless
end-to-end delivery of operations from a customer engagement and contract
deliverables perspective. Delivering improved quality of service and a positive
client experience is central to our company's services philosophy," says Ms. Meetha
Castellino, Regional Client Services Manager, Dimension Data.

Dimension Data's other differentiator is the ability to leverage its systems to
monitor SLA management, root cause and problem resolution details which will be
combined into a report for the company's customers on a monthly basis. "Many
organisations do not have the resources to take full advantage of the latest
technologies or implement new projects and often lose critical knowledge when
personnel change roles. Relying on Dimension Data performance experts for Managed
Services, customers will be able to maintain continuity in the face of change and
free up their time to focus their core competencies for meeting business goals. We
already have a number of clients interested and engaged in our Managed Services and
are delighted with the outcome," Ms. Castellino concludes on a high note.

About Dimension Data
Dimension Data plc (LSE:DDT), a specialist IT services and solution provider, helps
clients plan, build, support and manage their IT infrastructures. Dimension Data
applies its expertise in networking, security, operating environments, storage and
contact centre technologies and its unique skills in consulting, integration and
managed services to create customised client solutions. For further details, please
visit http://www.dimensiondata.com



Web Site: http://www.dimensiondata.com

Contact Details: For further information:
Diane Hannouche
Dimension Data
Tel: + 971 4 433 4932
Cell: + 971 50 65 740 65
Fax: + 971 4 435 5612